Contact

How Can We Help Today?

Owned and operated by Homoutdoors, our team is ready to help with orders, product questions, or planning your perfect patio.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@homoutdoor.com
Within 24 hours
Phone
add business number here
Mon-Fri, 9 AM-5 PM EST
Live Chat
Chat with our outdoor living specialists during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.

How can I track my order?

Once your fire pit, gazebo, patio set, or other items ship, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

We offer 30-Day Returns on eligible items. If your pergola, furniture set, or fire pit does not meet your expectations, please refer to our Return Policy page for complete details on how to start a return.

Can I exchange an item for a different style or color?

We are happy to help with exchanges within the return window. Contact our team with your order number and we will walk you through available options for your patio furniture, fire pit, or other outdoor pieces.

How do I choose the right patio furniture set for my space?

Consider the size of your deck or patio, how many guests you typically entertain, and the overall look you want to create. Our team can help you narrow down options based on your dimensions and style preferences.

Are your gazebos and pergolas difficult to assemble?

Most of our gazebos and pergolas come with detailed instructions and all necessary hardware. Assembly complexity varies by model, so feel free to contact us before purchasing if you want specifics about a particular structure.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Shipping or Delivery
Returns or Exchanges
Product Questions
Backyard Design Advice
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Replies

Our team aims to respond to every inquiry within one business day so your project stays on track.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Quality You Can Trust

Every fire pit, pergola, and patio set is built with durable materials designed to weather the seasons.

30-Day Returns

If something is not the right fit for your outdoor space, our return process is simple and straightforward.